Refund Policy
Last updated: April 2026
At The Hawk, we are committed to ensuring your satisfaction. Please read our refund policy carefully to understand when and how refunds are processed.
1. Refund Eligibility
Refunds are only issued in the following cases:
- You received a defective or damaged item.
- You received the wrong item.
- Your order was lost in transit and confirmed undeliverable by the courier.
2. Non-Refundable Situations
- Change of mind after delivery
- Items returned without prior approval
- Items that do not meet our return eligibility criteria
- Sale or discounted items
- Shipping charges (unless the error was ours)
3. Refund Method
Approved refunds will be processed via the original payment method or as store credit, at our discretion. Refunds typically take 5–7 business days to reflect in your account.
4. How to Request a Refund
Contact us through our website within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item. Our team will review and respond within 2–3 business days.
5. Partial Refunds
In some cases, partial refunds may be granted at our discretion (e.g., items with minor defects that do not warrant a full refund).
6. Contact Us
For refund-related queries, please reach out via our website contact page.